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TVAPE guarantee - conditions identical to those of the manufacturer
Which products
Vaporizers, wax pens, vapes from the brands: Zeus, Utillian, Litl, Tronian, Arizer and Flowermate
duration
See the respective product page
scope
Coils, cartridges, nails, atomizers, tanks, cartomizers, glass parts and batteries are excluded
No guarantee
• with signs of wear • with physical damage • damage from water / moisture or exposure to cold • with damaged user manuals and packaging • with modified or disassembled devices • with improper use of materials that are not intended or suitable for the use of the device
how
Save yourself the hassle via the manufacturer and just contact us instead. Send us an e-mail to: cs@tvape.de , with the detected defect, which you can best illustrate with a picture / video, and a description of the case. Enter your full name and your order number (OR ...) or invoice number (IN ...).
If RMA process is not followed, package will be refused and shipped back at customer expense. For international returns, customs invoice needs to accurately reflect that package is a return or customs expenses will be deducted from refund or package refused.
